We have a 14-day exchange only policy, which means you have 14 days after receiving your item to request an exchange. Personalized products are final sale.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at support@theo141.store. If your exchange is accepted, you are responsible for all shipping fees. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any exchange question at support@theo141.store.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that THEO 141 is not responsible for lost or damaged goods or packages once it has left our facility, for reasons such as (but not limited to) errors made by shipping couriers, incorrect addresses provided by customers, damage to orders by postal service, PO box issues, or stolen packages after delivery.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We do not accept returns. If you feel that a purchase was made in error, please contact us immediately at support@theo141.store to cancel the order. We cannot cancel an order and will not accept returns once an order has shipped.